Refund Policy

1. Eligibility for Refunds

  • Timeframe: Items can be returned within 14 days of purchase, provided they are in their original, unworn condition with all packaging, tags, and certificates.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

2. Non-Refundable Items

  • Custom Orders: Personalized or custom-made items, including engraved pieces, are non-refundable.
  • Sale Items: Items purchased during a sale are final and cannot be refunded.

3. Refund Process

  • Inspection: Returned items will be inspected upon receipt. Refunds will be processed within 7 business days if the item meets the return criteria.
  • Refund Method: Refunds will be issued through the original payment method. Depending on your bank or credit card issuer, it may take additional time for the refund to be reflected in your account.

4. Shipping Fees

  • Original Shipping Costs: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.

  • Return Shipping: Customers are responsible for the cost of return shipping and any duty fees that may apply, except in cases where the item was defective or an incorrect item was received.

5. Defective or Incorrect Items

  • Reporting Issues: If you receive a defective or incorrect item, please contact our customer service within 3 days of receiving the item. We will provide instructions for returning the item, and all costs related to return shipping will be covered by Anton est 1996.

6. Legal Compliance

  • This policy is in accordance with the Consumer Protection Act of Trinidad & Tobago.

7. Contact Us